Project REACH

Frequently Asked Questions (FAQs)

Click on a question below to learn more about:

What is Crisis Intervention?
What is Project REACH?
What does Project REACH Do?
How can Project REACH Help?
Is there a Fee for Services?
When is Project REACH Open?
What are the rights of Project REACH Clients?

What is Crisis Intervention?

In troubled times, it is our natural reaction to want to restore harmony. When events go beyond our control--whether for individuals, families, communities, or schools--we benefit from outside intervention.

Just as we call an ambulance in a medical emergency, there is help for resolving crisis situations. Trained professionals are available to assist with problems like mental illness, loss, school-based emergencies, substance abuse, family conflicts, and abuse. Crisis management exists to help explore solutions and implement positive change.

What is Project REACH? - About Us

Project REACH is a not-for-profit program of Holcomb Behavioral Health Systems. We provide licensed crisis intervention services to residents of Delaware County, in association with the Delaware County Office of Behavioral Health. We are a part of a developed network of community-based agencies and services, both private and public.

What does Project REACH Do?

Project REACH provides brief intensive crisis intervention
via mobile outreach or by phone.

Our primary goals are to:

Stabilize the immediate crisis and provide emergency mental status assessments/evaluations
Facilitate voluntary or involuntary hospitalization when appropriate or identify alternatives when possible
Function as a liaison to emergency response personnel (Police & EMS) and mental health facilities/providers
Support the individual/family/school in developing means of coping with and preventing future crises
Formulate a follow up plan that includes linkages to community based resources
Provide brief follow-up and support to individual/family/school following the crisis
Assist schools and communities in responding to critical incidents
Provide information and referrals to individuals, families and schools
Provide consultation services and professional training in crisis intervention to Delaware County Mental Health professionals

Project REACH is NOT able to provide transportation to individuals.

How Can Project REACH Help?

Project REACH staff is trained to counsel in and defuse
a variety of situations:

An elderly person is becoming forgetful, doesn't have any family, and won't leave the house
A parent is concerned about their child who seems withdrawn, refuses to go to school, and exhibits disturbances in sleep
A mental health consumer is noncompliant with medication and treatment and poses a threat to himself or herself and/or others
An individual looking for supportive services for a variety of drug and alcohol issues, mental health issues and parenting concerns
An individual attempting to cope with multiple life stressors who needs additional support
An agency looking to train their staff on crisis intervention and 302 procedures

Is There a Fee for Project REACH Services?

No. Services are free of charge for residents of Delaware County.
Funding for Project REACH is provided by the Delaware County Office of Behavioral Health

When is Project REACH Open?

Project REACH is available for referrals 24 hours per day, 7 days a week.
CALL: 610-352-4703
or
Emergency Beeper
610-515-6726

Project REACH will respond promptly.
However, if the crisis is a life-threatening emergency,
contact 911 immediately.

What are the Rights of Project REACH Clients?

You have the right to refuse our services
You have the right to participate in all aspects our service--including the discussion of aftercare and referral options
You have the right to be treated with personal dignity and respect without discrimination as to race, gender, religion, sexual orientation or physical disability
You have the right to confidentiality as can reasonably be assured
If you have a grievance that has not been adequately addressed by program staff, please call 610-363-1488 and ask for Quality Assurance.